On the first day of your programme you will be welcomed by your course director and course co-ordinator who will give you detailed information about the coming programme, including any visits. You will also be given a tour of the facilities. Please be prompt so you do not miss this important induction.
All our courses include tuition, training materials, refreshments and a certificate of attendance
Scheduled courses will be conducted entirely in English. A proficient level of both spoken and written English is required by all delegates so that they can fully benefit from the course and participate in our interactive style of training. We can deliver customised courses in other languages; please contact us for further information.
Make payment: Please arrange transfer of payment. All training course fees are payable prior to the start of the course as outlined in our terms and conditions. Delegates may be denied entry to the course until their fees are paid in full.
Obtain a visa in plenty of time: Visas may be required to enter the country in which you are attending a course. Please submit your visa application as early as possible to ensure it can be processed prior to the course starting. On completion of your booking form, Crown Agents can provide you with a visa support letter. If you require a student visitor visa – please ensure you apply for the correct type of visa to avoid any unnecessary delays to your application.
Book accommodation: All courses, unless specified in the course description, are priced on a non-residential basis, enabling participants to choose accommodation to match their needs and budgets.
Arrange insurance: Make the necessary arrangements for personal, medical and travel insurance before travelling.
Pack: The dress code for our courses is smart casual wear. You are more than welcome to wear your regional or national dress, especially for the certificate presentation and course photographs.
We run courses in nine countries worldwide. All our training is delivered in training centres or hotels which offer the highest standards of modern equipment and comfort. Ensuring our venues are accessible to all is a priority for us. If you have any specific requirements or requests, please speak to a member of the team on booking and we will do our best to accommodate your needs.
Learning materials and catering
Delegates attending our courses receive an easy to use e-reader tablet pre-loaded with all training materials.
Lunch and refreshments during breaks will be provided by Crown Agents throughout the duration of your training. We have responded to feedback to continuously refine the menus offered to our participants and these cater for a range of different international cuisines.
The Crown Agents Certificate of Attendance
All delegates receive a Crown Agents certificate, a globally recognised mark of excellence, confirming their completion of the training. Delegates also receive official group photo for display back in the office.
Transport and Accommodation
All our training locations worldwide are located within easy reach of airports and other transport hubs and are ideally suited for exploring local attractions.
Please note: We do not book delegates’ accommodation for them, but can provide delegates with an extensive list of convenient hotels and guest houses with their booking information, to suit all budgets
Course specific study visits and cultural excursions
Each course includes at least one study visit to a relevant organisation or project to enhance your learning experience and view classroom-based theory in practice.
Delegates will also be taken on at least one group cultural excursion as part of their training package. Examples include a visit to the Houses of Parliament or Wembley Stadium in London, Niagara Falls in Canada, or a boat cruise in Dubai. Our co-ordination team is also on hand to give you advice on tourist attractions you may wish to visit in the evenings or at weekends.
We offer all our clients a ‘4+1’ loyalty scheme. This means that for every four delegates enrolled from an organisation in any calendar year, we will provide you with one additional place, entirely free of charge. *