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Accelerating self-sufficiency & prosperity

Terms and Conditions


Approval from your organisation and/or sponsoring authority is required to attend a Crown Agents training course.

Your organisation and/or sponsoring authority are responsible for making payment of all course fees and other amounts due and payable to Crown Agents Limited. Payment should be made in advance and Crown Agents may refuse admission if payment has not been received prior to the start of the course.

We advise you make payment prior to applying for your visa.

You and/or your organisation and/or sponsoring authority is responsible for meeting all travel and accommodation costs necessarily incurred.

Course fees are due 60 days prior to the commencement of the course.


In most cases for overseas visitors coming on UK courses, UK Valued Added Tax (VAT) will not be applied. Please contact us if you need further clarification of this.

For courses outside the UK, where applicable, local taxes will be applied at the applicable rates.

Cancellations, Transfers and Substitutions

Once an application is accepted it constitutes a firm booking and the following cancellation policy applies:

Cancellations: All cancellations must be made in writing. For cancellations received up to 20 working days (4 weeks) prior to the start of the course Crown Agents will refund 100% of the course fee to the authority invoiced*. Cancellations received after 20 working days (4 weeks) before the start of the course will be charged the full course fee. If you fail to attend the course, the whole course fee will be charged. Tuition fees paid are non-refundable except as outlined in the above cancellation terms.

Transfers: Transfers are permitted at Crown Agents’ discretion.

Substitutions: Should you be unable to attend Crown Agents will accept a substitute prior to the start of the course on the same terms without penalty, if approved in writing by the booking organisation.

As per Crown Agents behavioural policy you may be removed from a course if your behaviour is considered unreasonable.


If your stay in the United Kingdom (or country in which the course is being conducted) is conditional upon obtaining a visa, all necessary arrangements for obtaining visas are your responsibility.

If you have been refused a visa or entry to the country of course delivery, options will be provided to transfer to a later scheduled course date. The course fee will only be refunded, provided the following conditions are met:

  • You provide Crown Agents with the original letter issued by the British High Commission/Embassy or relevant authority confirming the refusal of visa.
  • You have not appealed against the refusal of visa. If an appeal has been lodged, the fees will be refunded only upon receipt of documentary evidence that the appeal has been dismissed.
  • Crown Agents Joining Instructions and receipt of fees paid are returned in original form.
  • You have not entered the UK.

* Any refund request that meets the terms and conditions above will be made to the organisation/authority invoiced by bank transfer not to individuals.

Changes to our course schedule

We reserve the right to make alterations to or cancel a course at any time. In the event of this occurring an alternative course date or course will be offered or a full refund or credit will be given.

In making arrangements for the provision of courses Crown Agents exercises all reasonable skill, care and diligence but does not accept liability for loss or damage caused to your organisation or you should the course be cancelled, postponed or rescheduled.

Your data

What data do we collect?

  • We collect your name, email address and the name of the organisation you represent. You may share your visa and medical information with as necessary.

Do we share your data with anyone outside of Crown Agents?

  • We share your information with training providers, course venues (if necessary) and service providers for excursions or additional training.
  • We may share your Personal Information with service providers for the purposes of security passes and/or technical or cultural visits and any other processing activities required that are part of your course. We will only share the information necessary.

What is the legal basis for keeping my data?

  • For the purpose of providing you with training. For trainers your information is required for the purpose of contract.

What would happen if I refused to give you this data?

  • We will not be able to enrol you. For trainers we would not be able to employ you.

Who has access to my records?

  • The Crown Agents Training and Professional Development team, accreditation bodies, service providers for additional training or excursions. Hotels if required.

How long will my records be kept for once I withdraw my consent?

  • Our standard data retention policy is 2 years.

Accreditation and Qualifications

If you are partaking in an accreditation course, then we will share your details with the associated accreditation body for the purposes of entries and certification. We will only share the information necessary. By agreeing to the Terms and Conditions you are agreeing for your details to be passed to the relevant accreditation bodies, who’s privacy statements are outline below.

Awarding and accreditation bodies associated with Crown Agents Training and Professional Development include but are not limited to:



We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data to comply with any legal obligation.

For more information, please visit our privacy statement here or contact


All course materials are copyright and may not be reproduced without prior permission in writing from Crown Agents.