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Terms and conditions

This page and the documents it refers to, tell you what the terms and conditions of use are for our Website (“the Website”). By using our Website, you are showing that you accept these Terms, our Privacy Statement and our Cookie Policy, and will abide by them.

Our privacy notice, which more generally describes how Crown Agents collects and processes Personal Information when providing consultancy services to our clients, can be found​ here.

Our recruitment privacy notice can be found here. is the Website of Crown Agents (“we” or “us”). Crown Agents Limited is registered in England and Wales No. 3259922. Our address is Crown Agents, Blue Fin Building, 110 Southwark Street, SE1 0SU, UK.


Unless otherwise stated, the contents of this Website are © Crown Agents Limited 2018. Unless it states below, any part or all of the contents of this Website cannot be reproduced.

You may print or download to a local hard disk extracts from these pages for your personal use only.

You may recopy printed or downloaded extracts to individual third parties for their personal use only.

You may not include extracts from this Website in any other work or publication, whether in hard copy or electronic or any other form. In particular no extract from the Crown Agents Website may be distributed or copied for any commercial purpose.

No part of the Crown Agents Website may be reproduced on or transmitted to or stored in any other Website or form of electronic retrieval system.


Other than the information which is covered under our privacy statement, any material you transmit or post to the Website shall be considered non-confidential and in the public domain.

You are prohibited from posting or transmitting to or from the Website any material:(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or(b) for which you have not obtained necessary approvals; or(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

1. You may not misuse the Website (including, without limitation, by hacking).

Crown Agents shall fully co-operate with any law enforcement authorities or court order requesting or directing the Crown Agents to disclose the identity or locate anyone posting any material in breach of clause 1.2 or clause 1.3.

2. Links to and from other Websites

Links to third party Websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. Crown Agents has not reviewed all of these third-party Websites and does not control and is not responsible for these Websites or their content or availability. Crown Agents therefore does not endorse or speak on behalf of them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party Websites linked to the Website, you do so entirely at your own risk.

3. Liability

3.1 The Crown Agents, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of Crown Agents group companies and the officers, directors, employees, or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any Websites linked to the Website or the material on such Websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any Websites linked to the Website.

3.2 Nothing in these terms and conditions shall exclude or limit the Crown Agent’s liability for:
(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977
(b) fraud; or
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.

3.3 If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


While Crown Agents aims to ensure that the information on the Website is correct, Crown Agents does not guarantee the accuracy and completeness of the material on the Website. Crown Agents may make changes to the material on the Website at any time without notice.

The use of this Website and these Terms are governed by English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.



This Privacy Statement outlines how we use and store information about you, and also how we meet the requirements of the latest data protection regulations, the EU General Data Protection Regulation (GDPR) (2018).


Crown Agents (“We”) are committed to protecting and respecting your privacy.

If you are asked to provide information when using this Website, it will only be used in the ways described in this privacy statement.

This statement is updated from time to time. The latest version is published on this page.

This Website privacy policy was updated on: 01/05/2018

If you have any questions about this policy, please email: or write to us at: FAO Data Integrity Officer, Crown Agents, Blue Fin Building, 110 Southwark Street SE1 0SU.

For the purpose of the GDPR, the data controller is Crown Agents Limited of Crown Agents, Blue Fin Building, 110 Southwark Street, SE1 0SU.


The type of the information we may collect about you falls into two categories:

Information about your visits and behaviour on our Website, which is used to ensure that the Website is meeting the needs of our visitors and help us improve our service to visitors
Personal information which you provide and give us explicit permission to collect and process in order to keep you informed about our work and services.


When you access our Website, we may process certain information you provide automatically. This may include your IP address, browser type, where you visited on the site, how long you stayed there, when you left and where you visited the site from. This data is processed to understand how users use our site, to improve the experience on the Website and, in the event of breach of security, may be used to aid detection.


Cookies are small text files that are placed on your computer by Websites that you visit. They are widely used in order to make Websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our Website uses cookies to distinguish you from other users of our Website, recognise and count the total number of visitors and to see how visitors move around our site when are using it. This information helps us to improve our services generally and to provide visitors with a good experience when browsing our site. For example, by understanding which areas are of particular interest and ensuring that visitors are always able to find what they are looking for.

The cookies we use do not allow us to identify you personally.

You can find out more information about the individual cookies we use and the purpose of each of them in the table below:

Cookie Name Purpose More Information
ASP.NET ASP.NET-SessionID This cookie is essential for site functionality and is used to store and retrieve values for a user as they navigate the site. It is held temporarily in memory and is deleted when the browser is closed.
DotMailer dmSessionID We send out emails through DotMailer. We use cookies to track when users have clicked onto our site from the emails that we have sent. The session cookie is stored in a user’s browser until a user deletes the cookie or the cookie expires.
Facebook We use adverts on Facebook, targeted to a specific demographic. Our website uses the Facebook “Pixel” tracking code to show us how successful our adverts are. All the data we receive is encrypted, which means we can’t see the individual data of any user who clicks through onto the site from the advert on Facebook. The cookie is stored in a user’s browser until a user deletes the cookie or the cookie expires.
Google _utma
These cookies are used to collect information about how visitors use our site. Google Analytics collects anonymous information such as pages you visit on this site, the browser and operating system you use and time spent viewing pages. The purpose of this information is to help us improve the site for future visitors. The cookie PREF is used to remember the visitor’s basic preferences such as whether they want search results in English or whether they have opted for a SafeSearch setting. This cookie will expire in two years’ after creation. Click here for an overview of privacy at Google
LinkedIn L1c
We advertise on LinkedIn and use the LinkedIn “Insight Tag” to track visits to our site from the adverts. The data is encrypted so we can’t see individual personal data, only demographic and location information.
The LinkedIn browser cookie is stored in a user’s browser until a user deletes the cookie or the cookie expires.
VISITOR_INFO1_LIVE has a duration of 7 months, determines the version of Youtube. Use-hitbox is a session-only cookie allowing the counter for the video to increment on the youtube website. PREF is used to remember the visitors basic preferences. PREF is used to remember the visitors basic preferences. Click here to see more details
Twitter Various cookies used by Social media site Twitter. K cookie is used to store the users IP address and is destroyed one week after creation. Guest_id is used to identify the user, if logged in to Twitter it will store the username, if not a unique key will be generated. Destroyed two years after creation. Original referrer contains information regarding the website the user came from.

If you do not wish to accept cookies you are able to decline them by altering the settings in your browser. All browsers are different but the ‘Help’ section of your browser should explain what you need to do. You can access your browser’s help section by pressing the ‘F1’ key while browsing.

If you do choose to block all cookies (including essential cookies) using your browser’s settings, you may not be able to access all or parts of our site.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit To opt out of being tracked by Google Analytics across all Websites, visit


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


This is information that you provide by filling in forms on our site, such as name and email address. The forms on our site are a general newsletter sign up, training course booking form and our procurement supplier registration form. These forms request that you opt-in to receiving information from us specific to what you are interested in. For example, if you opt-in to our general newsletter, we will not send you training course information unless you have opted in to receiving this information as well.


The information we request for this sign-up form will only be used to send you a monthly newsletter.

The legal basis for processing this information is data subject (your) consent (as described in this Privacy Statement) and the data we collect falls under the ‘legitimate interest’ of marketing communications.

Finally, if you contact us directly, we may keep a record of that correspondence to demonstrate our compliance with the GDPR. For example, if you get in touch and ask us to update your details, we will make a note of your request and the date on which you data was updated. If you get in touch and request to be ‘forgotten’, (deleted), we will deactivate you as a contact, and make note of the date this was requested and completed.


Our training course sign-up form is governed by the terms and conditions we operate for running our training courses.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, such as using secure online programmes. These systems are MailChimp, Dotmailer for email marketing, Microsoft Dynamics CRM for data management and Sitefinity as a content management system (CMS).


We will never lease or sell your personal information to third parties. We will never distribute personal information to third parties unless we have your consent or the law requires us to or in order to enforce or apply our terms and conditions (see below).

Any personal information we hold about you is stored and processed under our data protection policy, in line with the GDPR (2018).