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Privacy statement

PRIVACY STATEMENT

Note: Our privacy notice, which more generally describes how Crown Agents collects and processes Personal Information when providing consultancy services to our clients, can be found​ here.

YOUR PERSONAL INFORMATION

This Privacy Statement outlines how we use and store information about you, and also how we meet the requirements of the latest data protection regulations, the EU General Data Protection Regulation (GDPR) (2018).

KEY DETAILS

Crown Agents (“We”) are committed to protecting and respecting your privacy.

If you are asked to provide information when using this Website, it will only be used in the ways described in this privacy statement.

This statement is updated from time to time. The latest version is published on this page.

This Website privacy policy was updated on:       01/05/2018

If you have any questions about this policy, please email dataprotection@crownagents.co.uk or write to us at: FAO Data Integrity Officer, Crown Agents, Blue Fin Building, 110 Southwark Street SE1 0SU.

For the purpose of the GDPR, the data controller is Crown Agents Limited of Crown Agents, Blue Fin Building, 110 Southwark Street, SE1 0SU.

INFORMATION WE MAY COLLECT FROM YOU

The type of the information we may collect about you falls into two categories:

  1. Information about your visits and behaviour on our Website, which is used to ensure that the Website is meeting the needs of our visitors and help us improve our service to visitors
  2. Personal information which you provide and give us explicit permission to collect and process in order to keep you informed about our work and services.

INFORMATION ABOUT YOUR VISITS TO THE SITE

When you access our Website, we may process certain information you provide automatically. This may include your IP address, browser type, where you visited on the site, how long you stayed there, when you left and where you visited the site from. This data is processed to understand how users use our site, to improve the experience on the Website and, in the event of breach of security, may be used to aid detection.

OUR USE OF COOKIES

Cookies are small text files that are placed on your computer by Websites that you visit. They are widely used in order to make Websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our Website uses cookies to distinguish you from other users of our Website, recognise and count the total number of visitors and to see how visitors move around our site when are using it. This information helps us to improve our services generally and to provide visitors with a good experience when browsing our site. For example, by understanding which areas are of particular interest and ensuring that visitors are always able to find what they are looking for.

The cookies we use do not allow us to identify you personally.

You can find out more information about the individual cookies we use and the purpose of each of them at the bottom of this page.

If you do not wish to accept cookies you are able to decline them by altering the settings in your browser. All browsers are different but the ‘Help’ section of your browser should explain what you need to do. You can access your browser’s help section by pressing the ‘F1’ key while browsing.

If you do choose to block all cookies (including essential cookies) using your browser’s settings, you may not be able to access all or parts of our site.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all Websites, visit http://tools.google.com/dlpage/gaoptout.

IP ADDRESSES (SEE COOKIE POLICY TOO)

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

INFORMATION WHICH YOU PROVIDE US TO STAY IN TOUCH WITH YOU

This is information that you provide by filling in forms on our site, such as name and email address. The forms on our site are a general newsletter sign up, training course booking form and our procurement supplier registration form. These forms request that you opt-in to receiving information from us specific to what you are interested in. For example, if you opt-in to our general newsletter, we will not send you training course information unless you have opted in to receiving this information as well.

NEWSLETTER SIGN-UP FORM

The information we request for this sign-up form will only be used to send you a monthly newsletter.

The legal basis for processing this information is data subject (your) consent (as described in this Privacy Statement) and the data we collect falls under the ‘legitimate interest’ of marketing communications.

Finally, if you contact us directly, we may keep a record of that correspondence to demonstrate our compliance with the GDPR. For example, if you get in touch and ask us to update your details, we will make a note of your request and the date on which you data was updated. If you get in touch and request to be ‘forgotten’, (deleted), we will deactivate you as a contact, and make note of the date this was requested and completed.

TRAINING COURSE SIGN-UP FORM

Our training course sign-up form is governed by the terms and conditions we operate for running our training courses.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, such as using secure online programmes. These systems are MailChimp, Dotmailer for email marketing, Microsoft Dynamics CRM for data management and Sitefinity as a content management system (CMS).

HOW WE WILL TREAT THE DATA WE HOLD ABOUT YOU

We will never lease or sell your personal information to third parties. We will never distribute personal information to third parties unless we have your consent or the law requires us to or in order to enforce or apply our terms and conditions (see below).

Any personal information we hold about you is stored and processed under our data protection policy, in line with the GDPR (2018).