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Supporting best practice in Human Resource Management /

Case study: Working with Kenya National Highways Authority

The Kenya National Highways Authority (KeNHA)’s HR staff work at the front line of people management for the organisation’s 546 staff members. The tasks involved in performing this function effectively require a range of skills, experience and behaviours.


In June 2019, Crown Agents designed and delivered a five-day course for 26 officials from KeNHA with the aim of helping them to understand and implement best practice in HR management and put in place the most effective end-to-end processes. The training was intended to equip participants with the fundamental knowledge, skills and attitudes necessary to discharge the role of a Human Resource Practitioner in a dynamic environment.

This interactive programme provided delegates with a focused overview of the key operational duties that need to be carried out by today’s HR manager, including: resourcing, growth and succession planning, recruitment and selection, performance and talent management, identifying training requirements, and discipline.

On completion of the course, delegates were able to:

  • Appreciate how HR practices can be deployed strategically in organisations
  • Understand how competencies are essential to developing and implementing effective HR practices
  • Understand how to collect, organise and interpret critical HR data for use in management decision-making
  • Be conversant of how organisations can leverage technology for effective HR management
  • Be aware of HR management myths and realities

Working with our expert trainers, delegates were equipped with the skills to outline best practice approaches to key HR functions and an understanding of the main competences of an HR practitioner in a modern business environment. The programme also covered the role of IT and data analytics in HR functions to increase efficiency and streamline business processes.

On returning to the workplace, delegates were able to use appropriate methods to assess the present competencies of KeNHA’s Human Resource Management and identify areas of improvement so that course learnings could be applied within their specific business context.

Feedback from delegates included:

“The training was fun, interactive and excellent. It has changed me a lot as a person.”