b'YOUR PARTNER DURING THIS CRISISAND BEYOND /Dear Colleagues,I write this towards the end of 2020, surely one of the most extraordinary and challenging years the world has ever faced.At Crown Agents, weve been incredibly proud to have had the opportunity to support more than 45 countries with their COVID-19 response this year, procuring and delivering over 600 shipments, including 4.5m items of PPE. Our existing large-scale health programmes, which run in 60 countries and reach more than 120m people annually, were also rapidly adapted to respond to the pandemic.In the Crown Agents Training and Professional team, we have worked hard to ensure we can still meet the training needs of our clients while the pandemic continues to restrict travel:Attaining the same high standards with our remote training Utilising the skills of our in-house digital training expert, we thoroughly assessed what was needed for a successful and impactful remote training programme, before launching our rst Remote Training Schedule in August 2020. We have now delivered online training for a wide range of organisations, receiving excellent plaudits from our clients. We are proud to have developed such a high-quality remote training offering alongside our traditional classroom-based services. See p.9 for more information on some of these deliveries.Resuming our face-to-face programmes Our clients safety is of paramount importance, so we took the time to research the best possible global locations for face-to-face trainingto take place before re-launching our courses in the Autumn. As of November 2020, we have run two very well received courses in Dubai and are looking forward to resuming training in locations worldwide next year, always placing our clients safety at the heart of all training location decisions.Keeping in touch to support each other Whilst we couldnt welcome our alumni in person for most of this year, we were determined to keep in touch during these difficult times. We were delighted to launch our Facebook Alumni Group in Summer 2020. We now have nearly 200 members who have greatly enjoyed connecting with each other and with Crown Agents. Please join this informal, fun and positive group!New courses in 2021 to reect the worlds changing focus Crown Agents has extensive expertise in Health Procurement and Supply Chain, developed in crisis situations such as Ebola and COVID-19. This new course includes a focus on ensuring governments are ready to procure and disseminate COVID-19 vaccines as they become available. See p.84 for details.Crisis Leadership: The true test of leadership is how leaders respond to and lead their teams through crisis and into a sustainable recovery. A most timely course for 2021. See p.25 for details. As global economies are put under great strain due to COVID-19, understanding the latest Incoterms Rules is more essential than ever, but something many organisations and governments get wrong. See p.89 for details.Along with the rest of the world we sincerely hope for an end to the pandemic and that we will be able to meet many of you in person in 2021; but where this is not possible, were proud that we can offer the same high quality and interactive learning using remote platforms. With the warmest of wishes for the continued good health of you and your loved ones. Penny Gruber Head of Training and Professional Development, Crown Agents'