b'CRISIS LEADERSHIP: RISING TO 20%NEWOFFTHE CHALLENGE / JAN-MAR COURSESThe true test of leadership is how leaders respond, lead the Develop your personal resilience and emotional intelligence torecovery, and create future sustainable success in times of crisis. be a more successful leader during a crisis Responding to a crisis requires a transformation of processes, Use appropriate communication and interpersonal skills to dealresources and strategies, but also an adjustment to the attitudes with the needs and wants of individuals who are facing changeand mindset of any leader who needs to successfully lead through and uncertainty and beyond that crisis. Make tough decisions and realign and communicate priorities amid turbulent and rapidly changing scenariosCrown Agents has an outstanding track record in providing Select innovative strategies to respond effectively to any crisisleadership in crisis situations, including most recently during the and set a direction for recovery COVID-19 pandemic; we have rapidly deployed to meet the supply Create a culture of trust, accountability and personal ownership needs of more than 50 countries and found solutions to the Engage, empower and motivate your teamunforeseen disruption to global supply chains and huge operational Use coaching skills and behaviours to assist your team to dealchallenges, whilst providing strong guidance to governments in the with the challenges of any crisis situation face of uncertainty and rapid change. KEY TOPICS Using case studies and real-life examples of leadership in crisis Leadership styles and behaviours situations, this programme will help leaders of any organisation to Being an authentic and resilient leader be more resilient and effective in leading the response and the Communication skills, attitudes and behaviours recovery from crisis situations. It will explore the skills, behaviours Creating cohesive high-performing teamsand attitudes needed by all leaders to rise to the challenges of Developing strategies for maintaining the short and long-termuncertain and volatile times, and to be ready to seize the health of your organisation opportunities that can help organisations move forward into a Coaching skills and behaviourssuccessful future. DURATION FEE DATE VENUE COURSE OBJECTIVES:On completion, you will be able to:10 DAYS4,195 01 - 12 February 2021LondonUnderstand your own preferred leadership style during crises by 07 - 18 June 2021 Londonexamining your personal values and their impact on your team 29 November - 10 December 2021MiamiSTRATEGIC CHANGE MANAGEMENT /Organisations, governments and donors often demand change, but Recognise systems and re-design processes to improvemost resulting programmes fail. Re-structuring can result in churn performance and satisfaction and confusion rather than constructive change. Unless people Diagnose organisation cultures and plan culture change change, little can be achieved in organisations. Real improvement Develop change agent and facilitation skills requires individuals who can nd new ways of leading, thinking and Identify how change affects people and how resistance can bebehaving strategically. harnessedEvaluate strategic plans and develop programmes that tackleThis training programme develops skills for transformation, complex issues enabling participants to manage themselves and lead their teams Identify styles of learning and leading and develop newand organisations through change. It explores alternative and leadership skills creative approaches to problem-solving and change management Value teamwork and lead teams effectively that are suited to an increasingly complex and uncertain world.Improve working relationships using emotional intelligenceThrough group exercises that simulate real-life experiences ofKEY TOPICS individual and group change, delegates will recognise how they and Becoming an agent of change their colleagues respond to change now, and can improve by Designing change projects that improve working practices choosing different ways of behaving, planning, and managing Managing your own and other peoples transitions projects and people to achieve continuous improvement. This Using listening, questioning and dialogue to improvecourse will also use case studies of recent responses to the communication Coronavirus pandemic to examine how to intervene effectively in Engaged and consultative leadership that involves people incomplex and fast changing situations. changeRecognising machine, system and political approaches toThis programme is practical and interactive. Delegates practice change leadership, change agent and facilitation skills that develop more positive attitudes and behaviour, improve teamwork andDURATION FEE DATE VENUE relationships and create more effective business cultures. 10 DAYS4,195 17 - 28 May 2021 Miami COURSE OBJECTIVES:On completion, you will be able to:13 - 24 September 2021 Washington D.C. Learn from real-life scenarios to improve your effectivenessIdentify the role you play in the organisation and practice alternative responses w: crownagents.com/training 25'