b'IMPACT STATEMENT 2021WorkingeLearning is becoming increasingly more alongside theprevalent as a teaching tool. With Crown Agents, we EBRD to trainhave been at the forefront micro, small andof turning eLearning into a medium that can be medium-sizedmultilingual, multi-country and be a force for good in enterprises,accessing underserved supportingcommunities that aspire to better their knowledge of business business management.growth in a Alex Paine, Associate Director, European Bankfor Reconstruction and Development post-pandemicThrough Crown Agents training and professional development programmes, we work with individuals world from governments, NGOs and corporations to help them find lasting solutions to the challenges they face within their organisations. We harness their potential to accelerate positive change within their organisation and play a greater role in their nations progress. Since 1960, weve enhanced the capability of more than 60,000 professionals in over 100 countries and offer in-person and remote training on a wide rangeof subjects.With economies attempting to recover from recession after COVID-19, micro, small and medium-sized enterprises (MSMEs) will be of great importance to countries economic growth and will play a critical role in driving recovery. Crown Agents many decades of advising governments and organisations on how to improve trade and export gives us a unique opportunity to support this agenda through our training. Drawing on over 60 years of consultancy experience, we can support small businesses to overcome crises and build the export skills neededto achieve lasting success. Since 2017, Crown Agents has been working in close collaboration with the European Bank for Reconstruction and Development (EBRD) to provide training for over 500 MSMEs across Eastern Europe, Central Asia and North Africa. Focussed on tradeand exporting for small businesses, these programmes assist enterprises to develop concrete export strategies to compete internationally and support the private sector to access foreign markets.As a result of our training, MSMEs are equipped with the know-how to guide their export strategy development forward to increase export volumes, build new contracts and develop improved trading strategies to support the growth of their business. 30'