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Humanitarian Response & Preparedness

We pride ourselves on our world-class response capability

Crown Agents emergency response capability is world-class.  Whether it relates to our Conflict, Humanitarian and Security Operations Team (CHASE OT) embedded in the UK’s Department for International Development (DFID) which responds to emergencies on behalf of the UK government or the Procurement Agency work we do for the Japanese government, we provide a trusted, global end to end service. 

The Humanitarian Programme Cycle

  • Preparedness
  • Analysis
  • Response
  • Lessons learnt


A key part of being a response organisation is being prepared to deploy and respond to emergency situations.    We provide the human and physical capacity needed for rescue, recovery and relief work.  Our expertise spans every aspect from specialist deployment to managing stockpiles to ensuring that international help is not hindered by administrative road blocks.


Our people are often some of the first on the ground in an emergency situation and will be working with stakeholders and colleagues around the world to assess what is required, evaluating risks and ensuring safe and efficient processes and procedures are put in place as swiftly as possible.


Our procurement and logistics teams are experienced in designing innovative sourcing and procurement strategies and have the agility to meet specific disaster response requirements customising critical commodities.  While our award winning freight forwarding team ensure prompt clearance of goods and onward delivery to the most remote and challenging locations.  Crown Agents humanitarian advisers are able to draw on their experience of applying sustainable development approaches to humanitarian programmes and will build resilience in early recovery at the same time as addressing immediate needs. 

Lessons learnt

We ensure that we measure all aspects of our response and strive to ensure constant innovation and improvement whether that is to the products we provide, or the value for money we offer to our clients.

Download our Ebola response case study below
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