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Capacity building

We ensure transformation is locally owned and sustainable

We have operated at the forefront of international development for a long time and combine the deep understanding and expertise we have gained in our range of technical skills with our extensive country experience.  We tailor these to meet the specific challenges and requirements of our clients.

Our commitment to global development and growth extends beyond the timeframe for the projects we undertake.  A core element of our approach is to ensure sustainable capacity building and institutional strengthening.  We achieve this by designing the right mix of formal and on-the-job training that includes building future in-house training capabilities as well as the ability to self-monitor progress and adjust training as needed.
Ghana VFM but training image
We work side-by side with clients to develop the requisite skills and at the same time build the trust, commitment and ownership which are vital to managing a successful change process.   We work with institutions to assess their existing capabilities and plan improvements that fit with their wider development programmes and the level of change they can effectively manage within their timeframe.  This involves prioritising and timetabling the knowledge transfer and capacity building by analysing:

the internal operating environment:

  • the institutional context
  • strategy and management
  • organisational structures
  • organisational systems
  • human resources / skills, including leadership and management

and the external environment:

  • legislative
  • business practices / standards
  • external / international standards to be met
  • stakeholder involvement and interaction (other departments/business partners)

Related projects

  • 48 Bulgaria Customs

    Equipping Bulgaria’s customs to join the EU

    We helped reform and modernise Bulgaria’s customs administration, achieving a remarkable 80% increase in revenue collection and helping them accede to the EU.

    Read more
  • 35 AFCAP

    Communities across Africa gain access to services through better roads and transport

    Through research and knowledge sharing we supported improvements to 200,000km of rural roads, so that rural communities can access health services, education and markets

    Read more
  • Training trainers in Uganda’s revenue authority

    We supported the customs team at Uganda Revenue Authority with training for trainers and a wider package of training support.

    Read more
  • Kyrgyzstan Single Window

    Improving Kyrgyzstan’s foreign trade through single window technology

    We modernized and streamlined Kyrgyzstan’s trade system by implementing an integrated Single Window Information System to reduce the burden administrative procedures and costs of complying with them during international trade transactions.

    Read more
  • Strengthening civil society in Myanmar

    Funding from UK aid in Myanmar allowed Crown Agents to begin a program aimed at training non-governmental organizations in Myanmar on the finer points of organizational development, strategic planning and communication.

    Read more
  • Pakistan strengthening governance

    Strengthening governance in Pakistan

    We led an ambitious root and branch reform programme to strengthen governance in Pakistan’s Punjab region and bring economic growth to the region.

    Read more
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