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Training - terms and conditions


Approval from your organisation and/or sponsoring authority is required to attend a Crown Agents training course. Your booking is not confirmed until payment has been received.

Your organisation and/or sponsoring authority are responsible for making payment of all course fees and other amounts due and payable to Crown Agents Limited.  Payment should be made in advance and Crown Agents may refuse admission if payment has not been received prior to the start of the course. You and/or your organisation and/or sponsoring authority is responsible for meeting all travel and accommodation costs necessarily incurred.


In most cases for overseas visitors coming on UK courses, UK Valued Added Tax (VAT) will not be applied. Please contact us if you need further clarification of this.

For courses outside the UK, where applicable, local taxes will be applied at the applicable rates.

Cancellations, Transfers and Substitutions

Once an application is accepted it constitutes a firm booking and the following cancellation policy applies:

Cancellations - All cancellations must be made in writing. For cancellations received up to 20 working days (4 weeks) prior to the start of the course Crown Agents will refund 100% of the course fee to the authority invoiced*. Cancellations received after 20 working days (4 weeks) before the start of the course will be charged the full course fee. If you fail to attend the course, the whole course fee will be charged. Tuition fees paid are non-refundable except as outlined in the above cancellation terms.

Transfers -
Transfers are permitted at Crown Agents' discretion.

Substitutions – Should you be unable to attend Crown Agents will accept a substitute prior to the start of the course on the same terms without penalty, if approved in writing by the booking organisation.

As per Crown Agents behavioural policy you may be removed from a course if your behaviour is considered unreasonable.    


If your stay in the United Kingdom (or country in which the course is being conducted) is conditional upon obtaining a visa, all necessary arrangements for obtaining visas are your responsibility. 

If you have been refused a visa or entry to the country of course delivery, options will be provided to transfer to a later scheduled course date.  The course fee will only be refunded, provided the following conditions are met:

  • You provide Crown Agents with the original letter issued by the British High Commission/Embassy or relevant authority confirming the refusal of visa. 
  • You have not appealed against the refusal of visa. If an appeal has been lodged, the fees will be refunded only upon receipt of documentary evidence that the appeal has been dismissed. 
  • Crown Agents Joining Instructions and receipt of fees paid are returned in original form.
  • You have not entered the UK.

* Any refund request that meets the terms and conditions above will be made to the organisation/authority invoiced by bank transfer not to individuals.

Changes to our course schedule

We reserve the right to make alterations to or cancel a course at any time. In the event of this occurring an alternative course date or course will be offered or a full refund or credit will be given.

In making arrangements for the provision of courses Crown Agents exercises all reasonable skill, care and diligence but does not accept liability for loss or damage caused to your organisation or you should the course be cancelled, postponed or rescheduled for any reason outside the direct control of Crown Agents.


All course materials are copyright and may not be reproduced without prior permission in writing from Crown Agents.

Your local office is Crown Agents, Blue Fin Building, 110 Southwark Street, London, SE1 0SU. See all offices
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