Crown Agents understands that an organisation does not achieve real transformation just by delivering a collection of change initiatives, but by truly embedding the change in its ways of working and in its culture.
We are able to provide specialist change management support throughout the life-cycle of a transformation programme to ensure that long term, sustainable benefits are delivered, thereby maximising the return on the funds invested.
We can help analyse current processes and design the future business model to be in place post-implementation. By identifying the changes between the "as is" and the "to be", we can help organisations design and deliver the relevant standard operating procedures, guidance and training to ensure the new ways of working will be fully embedded and on track to deliver long-term benefits. We support the restructuring of the roles, grades, HR policies and tasking and command structures that are required to enable the new business model to be effectively implemented.
We understand that moving away from the status quo and the familiar can be unsettling and that, ultimately, it is people that will either enable or jeopardise change. Staff at all levels of an organisation need to understand the need for change, the impact it will have on them, and the steps that need to be taken to achieve the aims of a modernisation programme. We can help in the development and implementation of a communications and engagement strategy that will support the most challenging transformation programmes by "buying in" the key stakeholders to the change.