Making a difference

Single Window: Making it Happen

Single Window is a hot topic among customs and trade officials and was the focus of
the 2009 WCO IT conference. Donors, influencers, regional trade bodies and countries all agree there is real value in implementing a Single Window; realising that value is the real challenge.

This course will present a practical approach to understanding and implementing a national Single Window. It will guide participants through each step from initial analysis, through stakeholder engagement, to implementation models and ICT technologies. It will also provide tools and techniques for planning and implementing a national Single Window in their own country.

Who should attend
Chief information officers, policy makers, senior officials and reform managers from central government departments including ministries of finance, customs authorities and trade departments.

How you will benefit
By the end of the course you will be able to:

• develop an action plan to realise your Single Window
• apply tools and techniques for implementing your Single Window
• initiate technology interventions for your Single Window
• identify funding models for your Single Window
• understand how to overcome challenges and exploit opportunities of your Single Window

Course profile

• Financial models and finance sources
• The Single Window in a trade facilitation context
• Defining the scope and concept of a Single Window
• Understanding and establishing a legal and policy framework
• Undertaking an effective feasibility study
• Establishing a stakeholder group and selecting a lead agency
• Harmonising and simplifying data and processes
• Standards and ICT technologies available
• Implementation models
• Promotion and communications strategy
• Single Window case studies