Making a difference

Best Practice in Tax Administration

Tax administration is at the heart of the modern state. An efficient and transparent tax administration is fundamental.

This course will introduce all aspects of tax administration. Managers at strategic and operational levels will learn how to improve business processes, systems, enforcement, taxpayer services and tax policy.

Who should attend
Strategic and operational staff and managers at all levels in the public sector engaged in administering indirect and direct tax systems.

How you will benefit
By the end of the course you will be able to:

• administer direct and indirect tax effectively in a working environment
• identify and resolve difficult technical problems
• improve the quality of all business support systems
• utilise resources more effectively with a more targeted approach to improving revenue generation
• articulate awareness of international best practices in tax administration

Course profile

• Understanding taxpayer behaviour.
• Best practice organisational structure.
• Features of an ideal tax administration.
• Strategic planning and tax policy.
• Legislative requirements.
• GST/VAT and other consumption taxes
• Corporate tax/profit tax
• Income tax
• Self assessment
• Tax audits/controls
• Enforcement and appeal process
• Taxpayer charter and education
• Information systems and technologies
• Process re-engineering
• Procedure documentation
• Planning and analysis
• Administrative services and support
• Change management
• Characteristics in developing countries
• Large taxpayer units/small and medium enterprises
• Training
• Measuring tax administration effectiveness