Making a difference

Essential Management Skills

Excellent first line managers with the necessary skills, knowledge and attitude are key to organisational success. Today's successful organisation have high performance cultures, where all managers are given the chance to develop, enhance their careers and contribute to business success.

This internationally accredited course will focus on the main challenges of any front line manager including change management, team building and dealing with conflict.

Who should attend
Anyone interested in becoming a manager in the public, private and NGO sectors. It will also be beneficial to HR staff responsible for organisational development and improving service delivery, experienced line managers wishing to obtain an international management qualification, 'back office' employees wishing to seek management opportunities and change agents who could use the work based assignment to help organisational development.

How you will benefit
By the end of the course you will be able to:

• assess and develop your own management style and strengths
• experience the skills required to manage conflict
• practice the skills involved in performance management
• use problem solving models
• build a high performance team
• apply the top 20 tips to management
• prepare your own career development portfolio

Course profile

• How to gain the qualification
• The role of a manager
• Performance management
• Building a high performance team
• Problem solving
• Motivation and delegation
• Completing the assignment and mini-assignments
• Career development portfolio

Regarding the ILM Certificate in Essential Management Skills course, I can unreservedly say that it was fantastic and timely as far as my work schedules were concerned. The course contents were well tailored towards the industry, very practical and the delivery was excellent. In point of fact, Organisational Development in our times is incomplete without the capacity building of the human capital, and the services of Crown Agents provides the linkage.

Mr Reginald Osafo Ofosu
Principal Administration Officer
Ghana Cocoa Board, Ghana