We help countries, and public sector entities within those countries, to grow. We do this by working in partnership with our clients to transfer the skills, ideas and materials each one needs. Through training, advice, outsourced management and sharing experience we help governments to improve governance, support economic growth and reduce poverty.
Procurement and logistics
Crown Agents is recognised internationally as one of the world's leading independent procurement agents. We conduct procurement through our offices in Delhi, Dhaka, Johannesburg, London, Moscow, Nairobi, Singapore, Tokyo and Washington.
We consolidate cargoes, arrange freight forwarding, air and sea charter, customs clearance and in-country delivery. We specialise in delivery to difficult and often dangerous destinations. On request we provide product inspection and testing, vendor assessment and ethical audits.
To ensure our clients are constantly up-to-date, we assess their procurement performance against international best practice.
Health
We specialise in health procurement and logistics services, and in technical assistance to health programmes, often to help prevent the spread of HIV/AIDS. Malaria and TB. Crown Agents is a major provider of contraceptives throughout the developing world.
Public financial management
Our clients' revenues are enhanced through our strengthening and modernising their public financial management systems at national, state and local levels. Our expertise is in policy formulation and in developing revenue authorities (particularly customs and tax), debt and cash management and the budgetary process.
Customs and trade facilitation
An authority in the field of capacity strengthening, we work in partnership with our clients to achieve durable systematic change. This includes improving the ability of trade and customs authorities to support development, inward investment, economic growth an international trade.
Our clients' requirements are all different and each project presents its own unique challenges; therefore we work in close partnership with our clients to design and implement innovative solutions, tailored to their specific needs.
Adopting this partnership approach achieves the best results as it combines our international experience and expertise with our client's local knowledge. It is through this close collaboration, from inception to delivery, that we transfer knowledge and skills that strengthen our client's existing capacity and achieve integrated, lasting results.
Tax Reform
Crown Agents understands the central role that taxation systems have in strengthening accountability, governance and in the general promotion of stable civil society. As a company we work in close partnership with our clients to achieve sustainable growth, build better business processes and create managed change programmes designed to increase state revenue.
With a revenue reform project portfolio of over £100 million, we are a leading provider of consultancy services in this important developmental area. We offer services covering a wide range of reform stages - from support in tax policy formulation to driving the actual implementation process when new tax instruments are introduced. Lessons learned in other revenue reform projects enable us to replicate successes, ensuring a shorter timeframe between implementation and development outputs.
Consulting
Through consultancy, advice and training we achieve management change in public finance management and expenditure management at institutional, organisational and individual levels.
On the procurement side, we help our clients to improve efficiency and reduce their costs through professional purchasing systems and organisation, targeted stock control, warehouse management, distribution and information management.
On the public finance management side, we ensure that our clients are able to achieve optimum value from their public expenditure through value-for-money audits, advice and guidance, monitoring and audit, specific high-value contract assessment, and building their capacity and institutions.
IT
We build transparency and accountability into revenue and debt management operations through developing and introducing new IT solutions.
Training
Our commitment to transferring knowledge and skills through training underpins everything we do. Training and capacity building is integral to our projects. We provide a comprehensive range of independent and practical courses, workshops and seminars directly related to development and management. Professional courses are delivered in our clients' countries, regionally and in UK - in London (close to the City, for financial management training) and at our International Training Centre based at Crown Agents' Head Office in Greater London.
Engineering
Our engineers provide specialist skills and project management services in IT, communications, vehicles and mobile plant, vehicle fleet management and civil engineering.
International banking and Investment services
Crown Agents Bank, authorised and regulated by the UK Financial Services Authority, provides banking and other services to donors, governments, clients and other organisations. Among its specialist services is an international pension and payroll service to clients in thirty-five countries.
Crown Agents Investment Management provides services to governments, central banks and public sector organisations.
Legal advisory services
CA Legal provides commercial legal services internationally to institutions, public bodies and companies. It specialises in development finance, project finance, public finance, legal reform and construction.
Humanitarian assistance
Our Crisis Response Team is on constant call to respond immediately to humanitarian needs in procurement, quality assurance and inspection, and air charter.
We also hold the contract for delivering humanitarian and post-conflict stabilisation services for Britain's Department for International Development and its Post Conflict Reconstruction Unit, which is implemented through its Conflict, Humanitarian and Security Department Operations Team.